Privacy Policy
Charleston Compounds
Effective Date: October 28, 2026
At Charleston Compounds, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, contact us, or place an order.
Website: https://charlestoncompounds.com
1. Information We Collect
When you use our website, we may collect the following information:
- Your name
- Email address
- Phone number
- Billing and shipping addresses
- Order details and purchase history
- Account information
- Communications submitted through our website
- IP address, browser information, and website activity
We collect information you provide directly and certain technical information automatically through our website.
2. How We Use Your Information
We use customer information to:
- Process and fulfill orders
- Communicate about purchases and shipping
- Respond to customer service inquiries
- Maintain customer accounts and order records
- Improve website functionality and customer experience
- Detect fraud and protect website security
- Comply with applicable legal obligations
- Send marketing communications where permitted by law and applicable consent requirements
Customers may opt out of promotional emails at any time by contacting us or using an unsubscribe option provided in the message.
3. Payment Information
Charleston Compounds currently accepts payments through third-party payment services, including Square, Afterpay, Cash App, and Venmo.
Customers may receive payment instructions after placing an order through our website.
Payments are processed by the applicable third-party provider and are subject to that provider’s privacy policies and terms of service.
Charleston Compounds does not currently collect or process credit card information directly through its website.
We may retain transaction confirmations, payment references, and order details for recordkeeping, customer support, fraud prevention, and legal compliance.4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functionality, including:
- Shopping cart functionality
- Customer account sessions
- Website preferences
- Security and fraud prevention
- Website traffic and performance measurement
Some cookies are necessary for the website to function properly.
Visitors may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using nonessential cookies.
5. Sharing Your Information
We do not sell customer personal information for money.
We may share necessary information with service providers that support our operations, including:
- Website hosting and technical support providers
- Shipping and delivery companies
- Payment service providers
- Email and communication providers
- Fraud prevention and security services
- Accounting and administrative service providers
We may also disclose information when required by law or to protect our legal rights.
We do not authorize service providers to use customer information for unrelated purposes.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Our website uses HTTPS encryption to help protect information transmitted between visitors and our website.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
7. Data Retention
We retain customer information for as long as reasonably necessary to fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Withdraw consent for certain processing activities
- Opt out of promotional communications
Certain information may need to be retained for legitimate business purposes or legal compliance.
To submit a privacy request, please contact us using the Contact page on our website.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
Charleston Compounds is not responsible for the privacy practices or content of independently operated third-party websites.
We encourage customers to review the privacy policies of any external services they use.
10. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information directly from children under 18. If we become aware that we have collected such information improperly, we will take appropriate steps to delete it, subject to applicable legal obligations.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Updates will be posted on this page with a revised effective date.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Charleston Compounds
Website: https://charlestoncompounds.com
Contact: Through the Contact page on our website.